Privacy Policy

1. Introduction

Welcome to Sarvada Jewellers ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from our showroom or mobile application.

2. Information We Collect

We may collect the following types of personal information:

• Full name, email address, and phone number (for inquiries and scheme enrollment)
• Postal/billing address
• Identity and address proof documents (for KYC under the Gold SIP Scheme)
• Bank account details (for refunds and ECS payments under the scheme)
• Device and browser information collected automatically via cookies

3. How We Use Your Information

We use the information we collect to:

• Process scheme enrollments and manage installment payments
• Respond to product inquiries and customer support requests
• Send important updates, reminders, and promotional communications (with your consent)
• Comply with applicable legal and regulatory requirements
• Prevent fraud and protect the security of our services

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With payment gateway providers and banks for processing transactions
• With government or regulatory authorities when required by law
• With our technology service providers under confidentiality obligations

5. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted at rest and in transit. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You may disable cookies through your browser settings; however, this may affect certain features of the website.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at sarvadajewellers@gmail.com or visit our showroom in person.

8. Third-Party Links

Our website may contain links to third-party websites (including app stores and social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

• Sarvada Jewellers
• Opposite Raj Hospital, Main Road Ranchi, Jharkhand – 834001
• Phone: +91 86049 60498 / +91 98010 60498
• Email: sarvadajewellers@gmail.com